FAQ

JETBLK EMPIRE FAQ 

1. What is JETBLK EMPIRE? JETBLK EMPIRE is a fashion brand specializing in top-grade sunglasses and apparel. The first pair of sunglasses, LIVIA, are now available.

2. What is LIVIA? LIVIA is the first product being released on the JETBLK EMPIRE store. These shades are meticulously hand-crafted in Italy using the highest quality Italian Acetate available, which insures durability.

3. Are the LIVIA Shades polarized? Yes, all JETBLK EMPIRE shades are polarized to provide maximum glare reduction and enhanced clarity. Polarized lenses are designed to block intense reflected light, making them ideal for outdoor activities and daily wear, especially in bright conditions.

4. What materials are used in the construction of Livia Shades? LIVIA is crafted using high-quality materials to ensure comfort, durability, and style. Top-grade Italian Acetate in a matte black finish is used for the first LIVIA release, while the lenses are constructed from impact-resistant materials for added safety.

5. Can I return or exchange my shades if I'm not satisfied with my purchase? We want you to be completely satisfied with your purchase from JETBLK EMPIRE. If for any reason you're not happy with your purchase, you can return them within 30 days of delivery for a full refund or exchange. Please review our Return & Exchange Policy for detailed instructions and eligibility criteria.

6. How do I care for my sunglasses, and maintain their quality? Proper care and maintenance are essential for prolonging the lifespan of your Livia Shades. We recommend cleaning the lenses with a microfiber cloth and lens cleaner solution to remove dirt and smudges. When not in use, store your shades in a protective case to prevent scratches and damage. Avoid exposing them to extreme heat or moisture, and never place them lens-down on hard surfaces to prevent scratching.

7. Can I track my order once it's been placed? Yes, you can easily track the status of your order by logging into your JETBLK EMPIRE account and navigating to the Order History section. Once your order has been shipped, you'll receive a tracking number via email, allowing you to monitor its progress until it reaches your doorstep.

If you have any further questions or concerns not addressed in this FAQ, please don't hesitate to contact our customer support team. We're here to assist you every step of the way in your shopping experience.